Free Guide to Managing Conflict

View Latest News Publish Date: 2-Aug-2018

Free Guide to Managing Conflict

We offer a free guide to managing conflict at work with a view to getting a positive outcome.

Woman wearing Everlast boxing gloves hits man on face

All too often selecting the right candidate for a professional or management role is not about which one is the most technically competent, it’s who will be the best fit with the existing members of the team.

Having said that my most enjoyable job was working alongside someone with whom I had absolutely nothing in common, yet with the exception, of a few memorable occasions we managed to have, with the support of our manager a successful working relationship.

That was the result of mutual respect and acceptance by us both that the other did the things that we didn’t like doing. Looking back, I realise how lucky we both were to have a manager who understood when he appointed us that we would never be friends, but that we could be relied upon to respect each other as professionals.

This is not the case for many people who find themselves in conflict situations at work with a manager who looks to identify the fault and who is to blame rather than the win-win resolution that can turn a negative conflict situation into one that has a positive impact on individuals, teams and the company.

Into this frequent situation comes David Liddle a mediator who has written a book called Managing Conflict, which we are pleased to offer as a Get Abstract book summary in the form of a free guide to managing conflict.

David bases his approach to resolving conflict on knowing that conflict is an inevitable aspect of working with other people.

If a company brings together a team of talented people, it will also get the passions that drive that talent and the desire to be the best that they can be. In any situation in which you have passionate people you are bound to get conflicts.

Many managers attempt to address these outbursts of passion that result in conflict with a heavy-handed approach that only serves to put people in their place, create a winner and a loser and build up resentments.

In his book Managing Conflict David Liddle says, it is important to accept that conflict is an inevitable part of working life and have a plan for managing it so that it’s negative aspects are minimised and the potential positive impact maximised.

You can download a summary of the book Managing Conflict by David Liddle in the form of a guide to managing conflict here.

The guide to managing conflict will help you to establish a positive approach to conflict management by explaining:

  • Why your current approaches to dealing with conflict don’t work,
  • What strategies might enable you to manage conflict more effectively, and
  • How learning how to mediate can encourage more effective dialogue amid controversy and conflict.

Members of the Work Place Learning Centre team are available to provide journalists and media organisations with expert comment on all aspects of learning at work.

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