How to engage with your customers and deliver excellent customer service
This short video briefing provides a guide to engaging with your customers, and sets out some simple steps for providing excellent customer service.
Briefing description
If your customers are dissatisfied with the service they get, they will probably never tell you directly.
Instead, they will simply take their custom elsewhere and may choose to share details of their bad experiences online.
In a world where customers have a huge choice of suppliers and a wide range of options for sharing their views, no organisation can afford to offer poor service.
Using a series of dramatised scenarios around customer service both on the telephone and in person, this briefing shows the impact of poor service and demonstrates techniques for delivering the very best customer experience.
Learning outcomes
This video briefing will give a better understanding of:
- how to communicate effectively and engage with your customers
- useful techniques for handling difficult people and defusing emotionally charged situations
- how to address problems and sort out mistakes
- key steps to providing excellent customer service.
Ask a Work Place Learning Centre Expert about how we can tailor this e-learning resource to meet your exact needs.
Work Place Learning Centre experts will work with you to create a learning activity that includes whatever you need, your corporate branding, references to your policies and procedures, using your corporate language, non English language versions.
You name it, this learning resource really can be tailored to meet the exact requirements of the learning need that you want to address.
Simply ask a Work Place Learning Centre Expert for more information.
This Learning Programme can be purchased as part
of a range of different learning solutions.
Option 1 - As a stand-a-lone Learning Programme.
Option 2 - As part of an annual training plan
Option 3 - As part of blended learning solution
with learning resources selected from across the
Work Place Learning Centre catalogue.
Option 4 - As part of a trainer led learning
experience, in which a Work Place Learning
Centre trainer shows you how to utilise the
Learning Programme to create value adding
learning experiences that impact bottom line
performance.
If you would like to discuss the various
purchase options available with this Learning
Programme, please save it to your basket and one
of the Work Place Learning Centre advisers will
contact you.
Ask a Work Place Learning Centre Expert about the discounts available when you buy multiple copies of this learning resource or combine buying this resource with a purchase of other resources.
Why not let Work Place Learning Centre quote for providing learning resources and activities to meet all of your learning needs?
Just ask a Work Place Learning Centre Expert for more information
Work Place Learning Centre may not always have the lowest price, but we always provide our clients with the highest levels of support.
So, with the support of our team of expert trainers and development coaches you can be assured of achieving all of the learning objectives required of your employees.